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Production Support

TToday, completing a software product and its deployment is not enough to drive maximum value from business. Skyrocketing speed of new technologies implementation challenge the way we do business, and, correspondingly, the way our IT systems and infrastructure work.

Proactive software production support is a key factor to smooth business processes. What else business needs is to resolve issues before they negatively influence customers.

90

Support Engineers

Researchers say that from 70 up to 90 % of costs related to software account for ongoing maintenance costs! How can you change this trend?

What are the capabilities of your Dedicated Support Center?

We provide clients with 24/7 technical support and speak English, Russian, Spanish, French or German. Up to 100 engineers can instantly take over you product support. However the team can be scaled up upon request.

What is the level of technical training and knowledge of your support representatives?

Our support representatives are graduates of universities and possess all the necessary skills and qualifications to support your software products. To ensure the best possible level of services, we organize additional trainings on the ongoing basis.

Do you provide probation period for team members?

The free-of-charge probation period of our Dedicated Support Center capabilities can be up to 2 weeks. During this time you can try out the technical skills of our developers with test tasks.

What means of communication do you use?

We appreciate transparency and love communicating with our clients.  We are always on the line  with clients and their users utilizing online helpdesk software, email, phone, Skype, Google Hangouts, and GoToMeeting.

If your support team cannot resolve the user's problem with the software usage what do they do?

When our team cannot find a solution to the reported problem, they forward it to the development team. Once the investigation is done, the problem determined and the solution found, the technical support representative contacts the user to assist.

What are your rates?

The rates depend on complexity of the product and client’s requirements. Contact us and we would be pleased to provide you with the price for your dedicated support team.

What value you get from Elisoft

Proactive software production support is a key factor to smooth business processes. What else business needs is to resolve issues before they negatively influence customers.

That’s why Elisoft is so sincerely committed to agile production support services. Our extensive expertise of supporting IT systems of different sizes as well as highly qualified human resources let us organize supporting centers and teams up to 100 engineers. They deal with all the complexities of your software while you concentrate your efforts on your core business issues and maximize their value for your company.

Software maintenance and support
Troubleshooting and error handling
Software enhancement, modification and expansion
Bug fixing
User training
Security and performance testing and management
24×7 services at reasonable prices
Service quality guarantee
Multi-level analysis of IT infrastructure by professionals

Elisoft will help you to make production support costs more efficient and free money for other things.